From summer 2011 onwards, the existing telephone helpdesk assisting customers with slot improvements, extensions or ATFCM issues, will be reduced to a minimum service (1 phone). It will be replaced by the E-Helpdesk which is already being used by over 90 airlines and currently accounting for more than 40% of our help calls. The E-Helpdesk is a web interface accessible via the NOP.
Some testimonies
“Just a brief feedback on the use of the E-Helpdesk. At first it was a bit difficult to get my colleagues to use it, but now more and more are getting involved and are very satisfied with the possibilities. Some now even prefer the E-Helpdesk instead of the phone.“
“From our point of view, the E-helpdesk is a very good option, covering 99% of AOs request to CFMU. It is a quick and efficient service. And with an average response time around 2-3 min, this should fit our needs. “
E-Helpdesk at ATC Global
The E-Helpdesk will also be present at ATC Global in Amsterdam from 8-10 March 2011. Come and find out how the E-Helpdesk works and how to get started!
We also welcome feedback from existing users, so visit us or just call in for a chat!
Bizjet users, we would be very interested to hear your views on a possible m-Helpdesk application for smartphones, ideal for your pilots? Come and see us and let us know. Demos of the E-Helpdesk will be available for you to try.
For any further questions or to register for the E-Helpdesk (all we need from you is the token ID which you currently use to log into CHMI or NOP), please contact:
- Roger Willatt (roger.willatt@eurocontrol.int), Current Operations Manager
- Simon Smidt (sijmen.smidt@eurocontrol.int), ATFCM Training Specialist.
